Your Privacy Is Our Priority

8h88 ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy applies to you whenever you use the 8h88 website (https://8h88.lat), its mobile version, or any related services.

This document has been prepared in accordance with applicable data protection regulations in Bangladesh and clearly describes the purposes for which we collect your personal information, how it is stored, and the terms under which any information may be shared with third parties. By using our platform, you consent to the terms of this policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.

We may update this policy from time to time. For any changes, we will publish the new version on the website and notify registered users where necessary. The date of the most recent update will always be shown at the top of this page.

2.1 — Information You Provide Directly

During account registration and management, we collect the following information:

• Full name and date of birth (for age verification — the service is available only to those aged 21 or above)
• Email address and mobile number
• Preferred language for communication (Bengali or English)
• Payment method details — such as bKash number, Nagad number, Rocket account, Upay account, or bank account information
• National ID (NID) or passport details for identity verification (where applicable)
• Messages and complaint details submitted to customer support

2.2 — Technical Information Collected Automatically

When you use our platform, our servers and analytics tools automatically record certain technical information:

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Page visit times, duration, and navigation patterns
• Transaction history and gaming history
• Referral source (for example, if you arrived from a search engine or another site)

2.3 — Information Received from Third Parties

For the purposes of identity verification (KYC), payment processing, or fraud prevention, we may receive certain information about you from trusted third-party service providers. This information is used only for the specified purpose and is not retained unnecessarily.

8h88 uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account and to ensure login security.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Customer support: To resolve your questions and complaints quickly and effectively; our support team provides assistance in Bengali and English 24/7.
• Security and fraud prevention: To prevent account hacking, money laundering, and other unlawful activities.
• Responsible gaming: To monitor your gaming behaviour and provide alerts or self-exclusion options when needed.
• Service improvement: To develop the platform technically, fix errors, and improve the user experience.
• Legal compliance: To comply with applicable laws and regulations and to respond to lawful requests from law enforcement authorities.
• Age verification: To ensure that only individuals aged 21 or above are able to use the platform.

We will never use your information beyond the purposes described above, and we will not sell it to third parties for commercial purposes.

4.1 — When We Share Information

8h88 may share only the necessary information with third parties in the following limited circumstances:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and approved banks to complete transactions.
• Technology partners: With trusted organisations that provide technical support for operating the service, who are contractually bound to follow our security standards.
• Legal obligations: Based on a court order or a lawful request from a law enforcement authority.
• Fraud prevention: With authorised investigating bodies to detect and prevent unlawful activity.

4.2 — When We Do Not Share Information

8h88 will never share your information with third parties in the following circumstances:

• For the purpose of sale to advertisers or marketing organisations
• With any unspecified third party without your prior consent
• For any commercial purpose beyond those stated in this policy

5.1 — What Cookies Are and How We Use Them

Cookies are small text files stored in your browser or on your device. 8h88 uses the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring the core functionality of the platform.
• Functional cookies: To remember your language preferences, betting settings, and interface preferences.
• Analytics cookies: To monitor platform usage and help improve the quality of the service.
• Security cookies: To prevent fraudulent login attempts and cyberattacks.

5.2 — Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause certain important features of the platform — particularly login and payment functions — to stop working correctly.

8h88 follows industry-standard technologies and practices to protect your personal and financial information. The key elements of our security framework are as follows:

• SSL/TLS encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Secure server infrastructure: Our databases are protected by firewalls and access controls.
• Two-factor authentication: An additional verification layer for account security.
• Payment data protection: Financial information is stored in encrypted form and full card numbers are never stored.
• Regular security audits: Periodic technical reviews are conducted to identify and address vulnerabilities.
• Staff training: All staff receive regular training on data protection and only authorised individuals have access to sensitive information.

Even so, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. While we follow industry best practices, no security system is entirely impenetrable. You are encouraged to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

8h88 retains your information only for as long as necessary or legally required. General guidelines are as follows:

• Information for active accounts is retained for as long as the account remains active.
• Records of financial transactions are retained for a specified period after account closure in accordance with applicable law.
• Customer support correspondence may be kept for a reasonable period after the relevant issue has been resolved.
• Security logs and technical records are generally retained for a short period and then deleted automatically.

At the end of the designated period, we securely and permanently delete or anonymise your information so that you can no longer be identified.

8h88 believes that you should have full control over your own information. To that end, we provide you with the following rights:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your stored information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances, except for information that must be retained to meet legal obligations.
• Right to object to processing: The right to object to the processing of your information for specific purposes.
• Right to portability: The right to request your information in a structured format in certain circumstances.
• Right to withdraw consent: The right to withdraw consent for any data processing that is based on your consent.

To exercise any of the above rights, please contact our support team via live chat or email. We will respond to your request as soon as possible.

8h88 services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from minors, nor do we permit them to use our services.

An age verification process is in place at registration. If we become aware that a minor's information has entered our system for any reason, that account will be closed immediately and all associated information will be deleted.

If a parent or anyone else suspects that a minor is using our platform, they can report it to our support team.

The 8h88 website may integrate third-party services for payment processing, identity verification, or game provision. These third-party service providers are governed by their own privacy policies and are solely responsible for their own data protection practices.

We verify the data protection standards of our partners and work only with trusted and reliable organisations. Nevertheless, 8h88 is not responsible for the privacy policies of third-party websites or services. It is advisable to read the relevant privacy policy before using their platforms.

8h88 reserves the right to update this privacy policy periodically in line with changes to its business operations, technology, or legal requirements.

For any significant changes, we will publish a special notice on the website and notify registered users by email or via a message in their account. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

We therefore recommend that you visit this page regularly.